We use subprocessors to host our applications, and to provide specific functionality within our services. We perform due diligence on their information security practices and data protection compliance prior to engaging with them. We require each of them to provide at least the level of data protection and security required of OnceHub under ourMaster Services Agreement.None of them are permitted to sell or use your data for any other purpose.
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These subprocessors provide the foundational hosting, infrastructure, and core utility services required to run the OnceHub applications.
Subprocessor name
Service provided and certifications
Location
Microsoft Corporation
Cloud hosting services for OnceHub applications (ISO 9001, 22301, 27001, 27017, 27018, 20000-1:2011 Certified, SOC2, PCI DSS Level 1)
USA
Amazon Web Services, Inc.
Cloud hosting and email delivery services (SES) for OnceHub applications (ISO 9001, 27001, 27008, 27017 Certified; SOC 1, SOC 2, SOC 3 audited)
USA
Google Inc.
Calendar integration services (SOC 2 Type 2, SOC 3 audited, ISO 27001, 27017, 27018 Certified)
USA
Vonage Holdings Corp
Voice and Text notification services (ISO/IEC 27001:2013, 27017:2015, 27018:2014, ISO 22301:2012, SOC 2, SOC 3)
USA
Mailgun Technologies, Inc
Backup email relay services (Data Privacy Framework, ISO 27001, ISO 27701, SOC 2)
USA
AI Subprocessors
These subprocessors are used to support specific AI-powered functionality within the OnceHub platform, including automated processing of text, audio, and other data inputs.
OnceHub ensures that customer data processed by our AI subprocessors is not used to train their foundational models.
Subprocessor name
Service provided and certifications
Location
Microsoft Azure OpenAI
Large Language Models (LLMs) for processing text inputs and generating outputs
USA
Microsoft Azure AI Services
Text-to-Speech (TTS) synthesis and voice processing
USA
OpenAI, LLC
Large Language Models (LLMs) for processing text inputs and generating outputs (SOC 2, GDPR-ready, CCPA, PCI DSS, ISO/IEC 27001:2022, 27017:2015, 27018:2019,27701:2019, 42201:2023)
USA
LiveKit, Inc
Real-time audio streaming and processing for voice based interactions (SOC 2, GDPR-ready)
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