Contact and Activity Management

The Operational Backbone of Every Engagement

Own every interaction from the first touchpoint. Create a unified view of every contact, track engagement history, and manage team permissions to ensure your engagement data is always visible, actionable, and secure.

Contact and Activity Management-main

The Dark Warehouse

The Dark Warehouse
Like a warehouse without lights, engagements without visibility block the actionable workflows and coordinated execution needed to scale a business.
How it works

Operational Command and Control

Turn fragmented data into a strategic asset. We provide the structural mechanisms to secure your environment, unify your contact intelligence, and make every engagement immediately actionable.

Personalize Engagement Visibility
Personalize Engagement Visibility
Create customized views for relevant engagement activities. Share them with relevant stakeholders, ensuring that every engagement is visible and actionable through all phases of its lifecycle.
Unified Contact Profile
Unified Contact Profile
All engagements are automatically consolidated into a unified contact profile, providing a single source of truth and the historical context needed to manage relationships with precision.
Tiered Access Control
Tiered Access Control
Implement a structural hierarchy to manage organizational permissions, ensuring that sensitive data remains protected while giving different departments the autonomy to manage their own workflows.
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Features & Benefits

Capabilities That Enable Coordination

The infrastructure required to maintain data integrity and operational oversight as your organization scales.

Engagement Activity Control Center

Engagement Activity Control Center

A master command feed to view and filter all Engagement activity. Authorized users can intervene directly to cancel, reschedule, or reassign engagements on behalf of team members.
Multi-Stakeholder Alert Center-1

Multi-Stakeholder Alert Center

Configure custom notification triggers for specific team members or departments. Ensure that the right people—not just the host—receive instant updates via email or system alerts.
Shared Calendar Synchronization

Shared Calendar Synchronization

Automatically mirror engagement data across multiple shared organizational calendars. This creates a real-time bird’s-eye view of team availability and resource allocation.
Unified Contact Activity

Unified Contact Activity

A centralized contact database that automatically logs interactions from Booking Calendars, Routing Forms, and Chatbots into a chronological timeline of events.
Hierarchical Role-Based Governance

Hierarchical Role-Based Governance

A four-tier permission system (Account Owner, Administrator, Team Manager, Member) that restricts standard users to their own data while granting oversight to managers.

Own Every Engagement. Simplify Operations.
Make Every Interaction Count.

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Use Cases

Operational Governance in Action

See how industry-leading teams use personalized visibility and tiered access to maintain high-precision coordination throughout the engagement lifecycle.

Maximize Opportunity Capture 
Monitor meetings in real-time to maintain total oversight. If a team member is unavailable, quickly reassign high-value leads to available experts so no opportunity falls through the cracks.
Sales
Track Engagement History 
Having a high-level history of engagement metadata provides the framework for your team to maintain continuity and step into any account with an organized view of past activity.
Experts
Maximize Team Oversight
Keep managers fully aligned with a centralized view of all team assignments and upcoming engagements. With instant notifications for high-priority bookings or changes, managers maintain real-time situational awareness. This ensures they stay up to date on every key interaction and can step in whenever a specific expert is needed for a session.
Management
Protect Data Integrity 
Implement tiered access to ensure sensitive financial, legal, or recruitment data is only visible to appropriate stakeholders. This allows standard users to focus on their specific tasks and only view data relevant to their engagements.
Security

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