Provide top-notch support
OnceHub helps you cultivate long-term relationships with your customers by allowing you to be more accessible when your customers need support.
When a customer problem cannot be resolved in one interaction, online scheduling helps you provide a clear escalation path. Customers can be sent a personalized invitation to schedule a meeting tailored to solve their specific problem. For example, the issue may be resolvable with a tier two support agent, or it may require representatives from different departments. Once the customer schedules, the scheduling link will be unavailable for future bookings, ensuring you have full control.
If you offer support sessions directly from within your app, you can allow users on select plans to schedule with you. When scheduling, users describe their case and the booking is routed to the most appropriate team member. This allows you to reduce time-to-resolution and increase customer satisfaction.
Learn more about OnceHub for service and support