OnceHub Accessibility Conformance Report – Voluntary Product Accessibility Template (VPAT)

  • Name of Product: The public facing elements of the ScheduleOnce application.
  • Product Description: All public facing web pages used to schedule, reschedule, and cancel bookings.
  • Report Date: 6th July 2020
  • Contact Information: privacyoffice@oncehub.com
  • VPAT® Version: 2.4
  • Evaluation Method: Systematic product evaluation.
  • Applicable Standards/Guidelines
  • Notes: Technical support for the public facing elements of the ScheduleOnce application is fully accessible, as it is provided over email, phone, and PDF help articles. Information in this VPAT® is relevant to ScheduleOnce running in a standards-compliant web browser. Web browsers may have extensions, plugins, or other add-ons installed by end users that may impact performance of the application. These optional modifications of browsers have not been tested. Additionally, browsers in mobile devices have native methods for some behaviors that cannot be overridden. OnceHub does its best to accommodate those behaviors but success depends on versions of mobile operating systems.
  • Terms: The terms used in the Conformance Level information are defined as follows:
    • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
    • Partially Supports: Some functionality of the product does not meet the criterion.
    • Does Not Support: The majority of product functionality does not meet the criterion.
    • Not Applicable: The criterion is not relevant to the product.
    • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.0 Report

Tables 1 and 2 also document conformance with:

  • Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: Success Criteria, Level A

Notes:

Criteria Conformance Level Remarks and Explanations
1.1.1 Non-text Content Web: Supports  OnceHub allows account holders to upload images as backgrounds or icons on their booking pages and master pages. These images are for decoration purposes only, and may be ignored by assistive technology.
1.2.1 Audio-only and Video-only (Prerecorded) Not Applicable The ScheduleOnce web application does not have prerecorded audio-only or prerecorded video-only media.
1.2.2 Captions (Prerecorded) Not Applicable The ScheduleOnce web application does not have prerecorded audio content.
1.2.3 Audio Description or Media Alternative (Prerecorded) Not Applicable The ScheduleOnce web application does not have prerecorded video content.
1.3.1 Info and Relationships Web: Supports Most of the ScheduleOnce web application content is presented as text, the remainder is programmatically determinable using html semantics and ARIA attributes
1.3.2 Meaningful Sequence Web: Supports The correct reading sequence is meaningful throughout the ScheduleOnce web application.
1.3.3 Sensory Characteristics Web: Supports The ScheduleOnce web application does not rely on sensory characteristics for instructions.
1.4.1 Use of Color Web: Supports The ScheduleOnce web application does not rely on color alone to convey information
1.4.2 Audio Control Not Applicable The ScheduleOnce web application does not have audio content.
2.1.1 Keyboard Web: Supports All functionality is operable using the keyboard alone in the ScheduleOnce web application, with some exceptions: Some buttons are only operable using the ENTER key
2.1.2 No Keyboard Trap Web: Supports The ScheduleOnce web application does not cause a keyboard trap.
2.2.1 Timing Adjustable Not Applicable The ScheduleOnce Application does not contain any forms that are time constrained.
2.2.2 Pause, Stop, Hide Not Applicable The ScheduleOnce web application does not have content that blinks, scrolls, or updates regularly.
2.3.1 Three Flashes or Below Threshold Not Applicable The ScheduleOnce web application does not have flashing content.
2.4.1 Bypass Blocks Web: Supports The ScheduleOnce web application provides a skip link that allows keyboard users to skip to the main content of the user interface.
2.4.2 Page Titled Web: Supports The ScheduleOnce web application uses the name of the booking page for the page title (specifically “[NAME] – Online scheduling”) to ensure a descriptive title is provided.
2.4.3 Focus Order Web: Supports Tab orders are logical in the ScheduleOnce web application.
2.4.4 Link Purpose (In Context) Web: Supports The ScheduleOnce web application has meaningful link phrases.
3.1.1 Language of Page Web: Supports The default language is English and is programmatically determinable.
3.2.1 On Focus Web: Supports The ScheduleOnce web application does not cause a change of context on focus.
3.2.2 On Input Web: Supports The ScheduleOnce web application does not cause an unexpected change of context when interacting with elements.
3.3.1 Error Identification Web: Supports All error messages are text.
3.3.2 Labels or Instructions Web: Supports Labels or instructions are visible for content which requires user input.
4.1.1 Parsing Web: Supports Elements are compliant with proper html structures and guidelines.
4.1.2 Name, Role, Value Web: Supports The ScheduleOnce web application provides the correct name, role, state, and other important accessibility information

Table 2: Success Criteria, Level AA

Notes:

 

Criteria Conformance Level Remarks and Explanations
1.2.4 Captions (Live) Not Applicable The ScheduleOnce web application does not have live audio content.
1.2.5 Audio Description (Prerecorded) Not Applicable 
1.4.3 Contrast (Minimum) Web: Supports The ScheduleOnce web application has sufficient contrast between the foreground and background colors.
1.4.4 Resize text Web: Partially Supports Text is resizable to “very large” throughout the ScheduleOnce web application without a loss of content or functionality. However, depending on the browser being used, text size inside dropdown lists may not change.
1.4.5 Images of Text Web: Supports The only images that include text are logos.
2.4.5 Multiple Ways Not Applicable  The ScheduleOnce web application consists of one page
2.4.6 Headings and Labels Web: Supports All content is semantically arranged with proper headings, from page titles, to form fields.
2.4.7 Focus Visible Web: Supports Focus indicator is operable through Tab navigation.
3.1.2 Language of Parts Web: Partially Supports Content presented by our ScheduleOnce application out of the box is readable as American English and determinable as such.  Text can be changed into British English, French, German, Spanish, Brazilian Portuguese, and Dutch. This is not determinable programmatically.
3.2.3 Consistent Navigation Web: Supports The ScheduleOnce web application has a consistent navigation mechanism.
3.2.4 Consistent Identification Web: Supports The ScheduleOnce web application components are identified consistently.
3.3.3 Error Suggestion Web: Supports The ScheduleOnce web application does indicate required fields.
3.3.4 Error Prevention (Legal, Financial, Data) Web: Supports Booking forms allow account holders to collect customer information – OnceHub is the processor in this context. Payment processing is done via PayPal integration, and charges may be reversed in part or in full, depending on the account holder’s refund policy.

 

Revised Section 508 Report

Notes:

Chapter 3: Functional Performance Criteria (FPC)

Notes:

Criteria Conformance Level  Remarks and Explanations
302.1 Without Vision Supports Operable using a screen reader – The ScheduleOnce web application provides the correct name, role, state, and other important accessibility information for most interface elements.
302.2 With Limited Vision Supports The ScheduleOnce web application can be used with limited vision. We rely on the browser and the operating systems support methods to change this.
302.3 Without Perception of Color Supports The ScheduleOnce web application can be used without color perception.
302.4 Without Hearing Supports No information is presented via audio
302.5 With Limited Hearing Supports No information is presented via audio
302.6 Without Speech Supports Speech is never the primary method, nor the only input method available to users
302.7 With Limited Manipulation Supports Operable with keyboard only without the need for fine motor control or simultaneous manual operations
302.8 With Limited Reach and Strength Supports Operable with keyboard only
302.9 With Limited Language, Cognitive, and Learning Abilities Not Supported No additional functionality is in place to improve usability by users with Limited Language, Cognitive, and Learning Abilities

Chapter 4: Hardware

Notes: Table removed because ScheduleOnce is software not hardware

Chapter 5: Software

Notes:

Criteria Conformance Level Remarks and Explanations
501.1 Scope – Incorporation of WCAG 2.0 AA See WCAG 2.0 section See information in WCAG section
502 Interoperability with Assistive Technology
502.2.1 User Control of Accessibility Features Supports The ScheduleOnce web application is not considered platform software as defined by Section 508.
502.2.2 No Disruption of Accessibility Features Supports The ScheduleOnce web application is compatible with operating system and browser accessibility features configured by the user.
502.3 Accessibility Services
502.3.1 Object Information Supports The ScheduleOnce web application uses WAI-ARIA attributes to describe the role, state, and description of user interface elements to assistive technologies.
502.3.2 Modification of Object Information Supports The ScheduleOnce web application product uses standard HTML or ARIA object roles for compatibility with assistive technologies.
502.3.3 Row, Column, and Headers Supports The ScheduleOnce web application product uses standard HTML attributes to define table structure and relationships, including column and row headers, to assistive technologies.
502.3.4 Values Supports The ScheduleOnce web application product uses standard HTML or ARIA object attributes for compatibility with assistive technologies.
502.3.5 Modification of Values Supports The ScheduleOnce web application product uses standard HTML or ARIA object attributes for compatibility with assistive technologies.
502.3.6 Label Relationships Supports The ScheduleOnce web application product uses standard HTML and WAI-ARIA attributes to describe label relationships of user interface elements to assistive technologies. This includes the use of “<label>” and “aria-labelledby” attributes.
502.3.7 Hierarchical Relationships Supports The ScheduleOnce web application product uses standard HTML markup to express hierarchical relationships.
502.3.8 Text Supports The ScheduleOnce web application product renders strings as plain text values in HTML for compatibility with assistive technologies.
502.3.9 Modification of Text Supports The ScheduleOnce web application product renders strings as plain text values in HTML for compatibility with assistive technologies.
502.3.10 List of Actions Supports The ScheduleOnce web application product uses standard HTML or ARIA object attributes for compatibility with assistive technologies.
502.3.11 Actions on Objects Supports The ScheduleOnce web application product uses standard HTML or ARIA object attributes for compatibility with assistive technologies.
502.3.12 Focus Cursor Supports The ScheduleOnce web application product uses visual changes to elements to indicate the current position of focus. See also 2.4.7 of Table 2
502.3.13 Modification of Focus Cursor Supports The ScheduleOnce web application product uses standard HTML elements with standard cursor controls for user input.
502.3.14 Event Notification Not Applicable There are no timeout events present in the ScheduleOnce web application.
502.4 Platform Accessibility Features Supports The ScheduleOnce web application is not considered platform software as defined by Section 508.
503 Applications
503.2 User Preferences Supports The ScheduleOnce web application product respects user preferences from platform or OS settings. For example, if a user enables high contrast mode, The ScheduleOnce web application user interfaces will display with high contrast.
503.3 Alternative User Interfaces Not Applicable The ScheduleOnce web application does not provide any alternative user interfaces that function as assistive technology.
503.4 User Controls for Captions and Audio Description
503.4.1 Caption Controls Not Applicable No information is presented via audio
503.4.2 Audio Description Controls Not Applicable No information is presented via audio
504 Authoring Tools
504.2 Content Creation or Editing (if not authoring tool, enter “not applicable”) See WCAG 2.0 section See information in WCAG section
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion Supports The ScheduleOnce web application does not make use of format conversion
504.2.2 PDF Export Supports The ScheduleOnce web application is not considered an authoring tool as defined by Section 508.
504.3 Prompts Supports The ScheduleOnce web application is not considered an authoring tool as defined by Section 508.
504.4 Templates Supports The ScheduleOnce web application is not considered an authoring tool as defined by Section 508.
Criteria Conformance Level Remarks and Explanations
601.1 Scope
602 Support Documentation
602.2 Accessibility and Compatibility Features Not Supported All accessibility and compatibility features are managed by browser/computer settings. There is nothing that is programmatically managed by our software.
602.3 Electronic Support Documentation Supports Documentation is provided in text in a pdf format help file. The documentation complies with WCAG 2.0 A/AA
602.4 Alternate Formats for Non-Electronic Support Documentation Not Applicable  All documentation is provided in electronic format.
603 Support Services
603.2 Information on Accessibility and Compatibility Features Not Supported
603.3 Accommodation of Communication Needs Not Supported

 

Legal Disclaimer OnceHub

The application includes various settings with accessibility impact. Out of the box settings are accessible, but changes made by account holders may not adhere to accessibility best practices. In such cases, the responsibility for accessibility relies on the account holder.

This information is true and correct to the best of our knowledge as of the date printed on the front page of this document; is supplied for customer evaluation purposes only; and is subject to change without notice. The contents of this document do not constitute either legal advice, representation, warranty or guarantee regarding a person’s ability to comply with applicable accessibility requirements. Such a determination is the sole responsibility of the customer and its users. However, should you notice any issues, please report these to us so that they can be proactively addressed.

Do NOT follow this link or you will be banned from the site!