OnceHub Accessibility Conformance Report – Voluntary Product Accessibility Template (VPAT)

  • Name of Product: ScheduleOnce Customer Application
  • Product Description: The ScheduleOnce Customer Application includes booking pages and master pages, used to schedule, reschedule, and cancel bookings. The document refers entirely to the accessibility of the ScheduleOnce customer interface.
  • Report Date: 1st May 2020
  • Contact Information: privacyoffice@oncehub.com
  • VPAT® Version: 2.4
  • Evaluation Method: Systematic product evaluation.
  • Applicable Standards/Guidelines
  • Notes: Technical support for the ScheduleOnce Customer Application is fully accessible, as it is provided over email, phone and PDF help articles. Information in this VPAT® is relevant to ScheduleOnce running in a standards-compliant web browser. Web browsers may have extensions, plugins, or other add-ons installed by end users that may impact performance of the application. These optional modifications of browsers have not been tested. Additionally, browsers in mobile devices have native methods for some behaviors that cannot be overridden. OnceHub does its best to accommodate those behaviors but success depends on versions of mobile operating systems.
  • Terms: The terms used in the Conformance Level information are defined as follows:
    • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
    • Partially Supports: Some functionality of the product does not meet the criterion.
    • Does Not Support: The majority of product functionality does not meet the criterion.
    • Not Applicable: The criterion is not relevant to the product.
    • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.0 Report

Tables 1 and 2 also document conformance with:

  • Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: Success Criteria, Level A


Criteria Conformance Level Remarks and Explanations
1.1.1 Non-text Content Web: Supports  OnceHub allows account holders to upload images as backgrounds or icons on their booking pages and master pages. These images are for decoration purposes only, and may be ignored by assistive technology.
1.2.1 Audio-only and Video-only (Prerecorded) Not Applicable
1.2.2 Captions (Prerecorded) Not Applicable
1.2.3 Audio Description or Media Alternative (Prerecorded) Not Applicable
1.3.1 Info and Relationships Web: Supports
1.3.2 Meaningful Sequence Web: Supports
1.3.3 Sensory Characteristics Web: Supports
1.4.1 Use of Color Web: Supports
1.4.2 Audio Control Not Applicable
2.1.1 Keyboard Web: Supports
2.1.2 No Keyboard Trap Web: Supports
2.2.1 Timing Adjustable Web: Partially Supports OnceHub gives its account holders the option to redirect customers to a different webpage upon confirmation of a booking, rescheduled booking, or cancellation. Account holders may define a time limit for their customers to view the confirmation page before the redirect occurs.
2.2.2 Pause, Stop, Hide Not Applicable
2.3.1 Three Flashes or Below Threshold Not Applicable
2.4.1 Bypass Blocks Web: Supports
2.4.2 Page Titled Web: Supports
2.4.3 Focus Order Web: Supports
2.4.4 Link Purpose (In Context) Web: Supports
3.1.1 Language of Page Web: Partially Supports The default language of the interface is English. This is stated accordingly in the code. Account holders may enter text in any language, which will appear on the customer application with no language indication.
3.2.1 On Focus Web: Supports
3.2.2 On Input Web: Supports
3.3.1 Error Identification Web: Supports All error messages are text.
3.3.2 Labels or Instructions Web: Supports
4.1.1 Parsing Web: Supports
4.1.2 Name, Role, Value Web: Supports

Table 2: Success Criteria, Level AA


Criteria Conformance Level Remarks and Explanations
1.2.4 Captions (Live) Not Applicable
1.2.5 Audio Description (Prerecorded) Web: Supports Help videos are all available on YouTube, which automatically provides closed captions for the audio content of the videos.
1.4.3 Contrast (Minimum) Web: Supports
1.4.4 Resize text Web: Supports
1.4.5 Images of Text Web: Supports The only images that include text are logos.
2.4.5 Multiple Ways Web: Supports While the Customer Application is built to guide customers through a linear process, in some cases there are multiple ways to navigate through the steps in the process.
2.4.6 Headings and Labels Web: Supports All content is semantically arranged with proper headings, from page titles, to form fields.
2.4.7 Focus Visible Web: Partially Supports Focus indicator is operable through Tab navigation; however, some browser focus indications were removed where the visual burden was excessive. Some assistive technologies add their own focus indication, rendering the browser’s focus indication redundant.
3.1.2 Language of Parts Web: Does not Support Account holders may enter text in any language, which will appear on the customer application with no language indication.
3.2.3 Consistent Navigation Web: Supports
3.2.4 Consistent Identification Web: Supports
3.3.3 Error Suggestion Web: Supports
3.3.4 Error Prevention (Legal, Financial, Data) Web: Supports Booking forms allow account holders to collect customer information – OnceHub is the processor in this context. Payment processing is done via PayPal integration, and charges may be reversed in part or in full, depending on the account holder’s refund policy.

Revised Section 508 Report


Chapter 3: Functional Performance Criteria (FPC)


Criteria Conformance Level  Remarks and Explanations
302.1 Without Vision Supports Operable using a screen reader
302.2 With Limited Vision Supports
302.3 Without Perception of Color Supports
302.4 Without Hearing Supports
302.5 With Limited Hearing Supports
302.6 Without Speech Supports
302.7 With Limited Manipulation Supports Operable with keyboard only
302.8 With Limited Reach and Strength Supports Operable with keyboard only
302.9 With Limited Language, Cognitive, and Learning Abilities Supports

Chapter 4: Hardware

Notes: Table removed because ScheduleOnce is software not hardware

Chapter 5: Software


Criteria Conformance Level Remarks and Explanations
501.1 Scope – Incorporation of WCAG 2.0 AA See WCAG 2.0 section
502 Interoperability with Assistive Technology
502.2.1 User Control of Accessibility Features Supports
502.2.2 No Disruption of Accessibility Features Supports
502.3 Accessibility Services
502.3.1 Object Information Supports
502.3.2 Modification of Object Information Supports
502.3.3 Row, Column, and Headers Supports
502.3.4 Values Supports
502.3.5 Modification of Values Supports
502.3.6 Label Relationships Supports
502.3.7 Hierarchical Relationships Supports
502.3.8 Text Supports
502.3.9 Modification of Text Supports
502.3.10 List of Actions Supports
502.3.11 Actions on Objects Supports
502.3.12 Focus Cursor Supports
502.3.13 Modification of Focus Cursor Supports
502.3.14 Event Notification Supports
502.4 Platform Accessibility Features Supports
503 Applications
503.2 User Preferences Supports
503.3 Alternative User Interfaces Supports
503.4 User Controls for Captions and Audio Description
503.4.1 Caption Controls Supports
503.4.2 Audio Description Controls Supports
504 Authoring Tools
504.2 Content Creation or Editing (if not authoring tool, enter “not applicable”) See WCAG 2.0 section
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion Supports
504.2.2 PDF Export Supports
504.3 Prompts Supports
504.4 Templates Supports
Criteria Conformance Level Remarks and Explanations
601.1 Scope
602 Support Documentation
602.2 Accessibility and Compatibility Features Supports
602.3 Electronic Support Documentation See WCAG 2.0 section
602.4 Alternate Formats for Non-Electronic Support Documentation Supports
603 Support Services
603.2 Information on Accessibility and Compatibility Features Supports
603.3 Accommodation of Communication Needs Supports

Legal Disclaimer OnceHub

The application includes various settings with accessibility impact. Out of the box settings are accessible, but changes made by account holders may not adhere to accessibility best practices. In such cases, the responsibility for accessibility relies on the account holder.

This information is true and correct to the best of our knowledge as of the date printed on the front page of this document; is supplied for customer evaluation purposes only; and is subject to change without notice. The contents of this document do not constitute either legal advice, representation, warranty or guarantee regarding a person’s ability to comply with applicable accessibility requirements. Such a determination is the sole responsibility of the customer and its users. However, should you notice any issues, please report these to us so that they can be proactively addressed.

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