How does the free 14-day trial work?
The trial is fully functional and comes with unlimited user licenses and all third-party integrations.
Can I add or remove users at any time?
Sure. If the size of your team changes, you can simply add or remove users at any time. When purchasing a new ScheduleOnce user license, it will be available for immediate use, regardless of when your next billing cycle is. Removing user licenses takes effect at the end of your billing cycle.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover and JCB.
What are your terms of use and privacy policies?
Here is our Master service agreement and Application privacy policy. Please also take a look at our dedicated Legal center, where all our legal documentation is available.
Do you offer onboarding assistance?
Of course. All free trial accounts have access to a comprehensive getting started guide which includes 12 videos that walk you through the major features. Additionally, we run daily onboarding webinars to help you configure your account.
Any questions before you sign up?
If you have more questions about ScheduleOnce or the sign-up process, please contact us and we'll get right back to you.
Who needs a user license?
A user license is required for every user with access to ScheduleOnce. Customers or anyone who makes bookings do not require a license.
Will you notify me before I am billed?
Of course. We will notify you of your upcoming billing seven days before a payment is due. OnceHub administrators have complete control over which billing notifications are sent and who receives them.
Do you offer annual subscriptions?
At this point we only support monthly billing, but we are working to add annual billing soon. In a few months, you will be able to switch to an annual billing cycle from within your OnceHub account.
What's your refund policy?
Our 14-day free trial allows you to fully test-drive ScheduleOnce before you commit. Once you purchase a subscription, as stated in our Master service agreement, payments are non-refundable. This is regardless of whether you delete or downgrade before the end of the subscription term. To give you a heads up, we will notify you of your upcoming billing seven days before it is due.
Are there any limitations on usage?
You can use your account as much as you like and accept unlimited bookings. The only limitation we have is our fair usage policy on booking pages, establishing a three pages per user license ratio at the account level. Most accounts will never hit this ratio but it is required to prevent abuse.