How does the free 14-day trial work?
The trial is fully functional and comes with unlimited user licenses and all third-party integrations.
Can I add or remove users at any time?
Sure. If the size of your team changes, you can simply add or remove users at any time. When purchasing a new ScheduleOnce user license, it will be available for immediate use, regardless of when your next billing cycle is. Removing user licenses takes effect at the end of your billing cycle.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover and JCB. We also accept payment via PayPal.
Will you notify me before I am billed?
Of course. We will notify you of your upcoming billing seven days before a payment is due. OnceHub administrators have complete control over which billing notifications are sent and who receives them.
Do you offer onboarding assistance?
Of course. All free trial accounts have access to a comprehensive getting started guide which includes 12 videos that walk you through the major features. Additionally, we run daily onboarding webinars to help you configure your account.
Any questions before you sign up?
If you have more questions about ScheduleOnce or the sign-up process, please contact us and we'll get right back to you.
What's your refund policy?
We will send you an advance billing notification one week before your next scheduled payment. This will give you a chance to end your subscription before your next billing cycle. If you happen to miss this notification and still wish to end your subscription, please let us know. We will be happy to provide a refund to any recently renewed account, no questions asked.
Do you offer annual subscriptions?
Yes we do. When you make your first payment, you can choose between a monthly or annual subscription. We offer a 10% discount for annual subscriptions.
Who needs a user license?
A user license is required for every user with access to ScheduleOnce. Customers or anyone who makes bookings do not require a license.
Are there any limitations on usage?
You can use your account as much as you like and accept unlimited bookings. The only limitation we have is our fair usage policy on booking pages, establishing a three pages per user license ratio at the account level. Most accounts will never hit this ratio but it is required to prevent abuse.
What are your terms of use and privacy policies?
Here is our Master service agreement and Privacy notice. Have a look at our dedicated Legal page, where all our legal documentation is available.