Your rights

Giving you the ability to exercise your rights

You have certain rights in relation to your personal data that we process as a controller for our business purposes. These rights may vary, depending on the data protection laws that apply to us both. You can learn more by reading our Privacy Notice.

If you wish to exercise any of these rights, then please contact us by using the form below. If we can’t deal with your request, then we’ll get back to you and explain the reasons. We’ll aim to respond to your request within one month. For complicated requests we might take longer, but we’ll tell you if there will be a delay, and provide you with an explanation.

The right to find out what personal data of yours we are processing

This is known as the right of access. This right allows you to ask for details of the personal information we hold on you.

The right to change or update your information

This is called the right to rectification. You can ask us to correct anything that you think is wrong with the personal information that we hold about you. If you have a OnceHub account, you can update your personal details and information in your account settings. Otherwise, you can contact us with details of the changes you wish to make and we will do it for you.

The right to restrict how your information is used

In certain circumstances you have the right to restrict the way we process your personal data. The right is not an absolute right, and it depends on the type of personal data we hold and the legal basis on which we process it. To exercise this right, you will need to contact us, providing us with details and we will respond to you.

The right to move your data

This is called the right to data portability. You can ask us to supply you with the information that we hold on you in an electronic format. If you wish to exercise this right, then please contact us and we will arrange to provide you with this information. Please be aware that we may require some identification to check that you are who you say you are.

The right to stop us from processing your data

This is called the right to object and you can exercise it in a few different ways.

You can object to us sending you marketing information. To do this, click on the unsubscribe link that you can find at the bottom of the marketing emails that we send you.

If you wish to object to us processing your data for any other reason, then you should contact us and give us details of what it is you object to and why you want us to stop processing your personal data. Bear in mind this is not an absolute right, and there may be valid reasons we can continue to process your data, but we will explain the reasons for that if it applies.

The right to have your data deleted

This is called the right to erasure and means that you can ask for your personal information to be deleted.

When you delete your account, or your account is terminated for payment failure, we delete your data in accordance with our data retention policies, details of which are set out below, otherwise if you wish to make a request to delete your data then please contact us.

Sometimes it is not possible to delete your data, for instance, if we have a valid legal basis for keeping it, but if that’s the case we will let you know. Please be aware that we may require some identification to check that you are who you say you are.

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