Confirmations, reminders and follow-ups

Any notification to customers or users, can be delivered via email or SMS. We support concatenated SMS or long SMS messages, allowing you to create rich SMS notification templates that will be delivered as one long SMS message when they reach the recipient’s mobile device.

The notification templates editor allows you to fully customize the content and look and feel of every individual notification sent throughout the booking lifecycle. Email templates support rich text and images. Both email and SMS templates can include dynamic fields that display data collected from the customer during the booking process.

When a booking is made, the calendar event created by ScheduleOnce can be automatically added to the customer’s calendar, regardless of the calendar used. The content of the calendar event is fully customizable and can include system fields, custom fields, text, and links. This is a powerful way to ensure that the information you want to deliver is always at your customers’ fingertips.

The system’s multi-user capabilities allow you to define any system user as a recipient of various scheduling notifications via email and/or SMS. User notifications are fully customizable and can vary by user type.

Create a unique template with tailored content for each offering. Every booking page and event type can use a different template, allowing you to adjust the content of your notifications for different audiences and scenarios.

Close the loop on your bookings by automatically sending a follow-up message via email or SMS. For example, you can send a follow-up survey, ask for a review, or simply thank the customer.