Offer live chat only when it suits you

Capture, qualify, and engage with leads when you’re available, and when you’re not

Never leave a lead hanging

Offering live chat doesn’t mean you have to be available 24/7. Automated forms and chatbots will only offer live chat when you’re available. When you’re not, they’ll automatically offer a scheduled meeting instead. This way you’ll never miss an opportunity to engage with a lead.

Even if your default method of lead engagement is scheduled meetings, it’s not your only option. Your chatbots and forms identify piping hot leads, so don’t delay meeting with them. Offer hot leads an instant live chat instead of a scheduled meeting so you never miss the opportunity to convert.

Use automated chatbots to qualify leads for live chat

Create a chatbot that automates your lead qualification for live chat conversations.

Use conditional routing to personalize the qualification questions for each website visitor.

Use audience targeting to make sure the right visitor sees the right chatbot at the right time.

Learn more about automated chatbots

Use automated forms to qualify leads for live chat

Create a form that automates your lead qualification for live chat conversations.

Use conditional routing to personalize the qualification questions for each website visitor.

Use contact or account information to personalize the form experience.

Learn more about automated forms

Add live chat to your existing webforms

Create an automated chatbot that works with your existing webforms.

Use data from your webform to qualify leads before offering them a live chat conversation.

Automatically offer a scheduled meeting instead of a live chat if no agents are available.

Learn more about webform plug-in

Use live chat to connect with qualified leads

Use conditional routing to offer qualified leads an instant live chat conversation.

Eliminate delays and missed opportunities by engaging instantly with your website visitors.

Automatically offer a scheduled meeting instead of a live chat if no agents are available.

Use live chat to offer an instant video call

Turn your live chat conversation into an instant video call.

Use Google Meet, Zoom, Microsoft Teams, Webex, or GoToMeeting for your video call.

Conduct an instant video discovery call before scheduling a meeting with your team.

Coming soon

Use live chat to offer a scheduled meeting

Offer a scheduled meeting directly from your live chat conversation.

Invite visitors to schedule a 1-on-1 session or a panel meeting with multiple team members.

Maximize scheduling opportunities by showing the availability of multiple team members.

Learn more about scheduled meetings

Offer a scheduled meeting if live chat agents are not available

Maintain a positive customer experience by only offering a live chat if agents are available.

Use conditional routing to offer a scheduled meeting if live chat agents are not available.

Notify your team when live chat opportunities have been missed.

Maximize your engagement with live chat teams

Create live chat teams for agents with similar skill sets.

Maximize engagement opportunities by offering incoming live chats to all team members.

Monitor missed live chat opportunities and analyze team performance.

Distribute and assign live chat conversations to your team

Use automated qualification questions to assign live chat conversations to the right team.

Use contact or account information to assign live chat conversations to the right team.

Use marketing campaigns or landing pages to assign live chat conversations to the right team.


Frequently asked questions

Which OnceHub products support live chat?

Live chat is currently supported for automated chatbots and webform plug-in. In the near future, live chat will also be supported for automated forms. There's no cost to use any of these products but you do need a live chat license for each user that needs to receive live chats.

Which live chat features are available in each product?

    Automated chatbots Automated forms* Webform plug-in
Hand-off to live chat  
Live chat availability  
Live chat teams  
Live chat conversation invitations  
Live chat message notifications  
Live chat hand-off history  
Live chat fallback  
Live chat to instant meeting**  
Live chat to scheduled meeting  
Live chat analytics  
Live chat conversation history  


* Live chat available soon for FormOnce
** Live chat to instant meeting available soon

How much does it cost to use live chat?

If you're using our free Starter plan, there's no cost to receive live chat conversations across all OnceHub products.

If you're using our Growth plan with additional features, then it costs from just $10 per user/month to receive live chat conversations across all OnceHub products. That's right, you only need to pay once per user for a live chat license and then they can use it in multiple products at no extra cost.

Learn more about OnceHub pricing

How much does it cost to use OnceHub's products?

Automated chatbots, automated forms, and booking pages are completely free to use. You just need a live chat license for each user that needs to receive live chats. And with a free Starter plan, you get licenses for up to 3 users.

Learn more about OnceHub pricing

Looking for more ways to engage?

Don't keep your leads waiting

Give them a choice of engagement options

Live chats

Live Chat

Connect instantly using live chat.
No delays!

Best practices & case studies
Instant meetings

Instant meetings

Connect instantly by video or phone.
No delays!

Learn more
Scheduled meetings

Scheduled meetings

Schedule a time to connect by video, phone, or in-person.

Learn more